Published in Zenduty·Oct 1, 2021Why you need Zenduty when Slack is downToday was one of the rarest of rare occasions when Slack encountered an extended outage for more than 12 hours(hugops to the good folks in the Slack production team). Over 12M people use Slack globally for their day-to-day operations, and about 4–5M developers and production engineers rely on Slack for…Slack2 min read
May 26, 2021A list of free and open-source Pagerduty alternatives you can exploreLooking for an open-source or free Pagerduty alternative? Here are some of the best alternatives that you can use instead of Pagerduty Pagerduty is a popular on-call alert dispatcher for digital operations. However, Pagerduty is extremely expensive at almost $35 per user per month and most companies do not want…Pagerduty5 min read
Published in Zenduty·Jul 15, 2020Sending Nagios alerts to Microsoft Teams and rapid incident response with ZendutyOriginally posted on the Zenduty Blog Nagios is one of the most widely used open-source network monitoring software used by thousands of NOC teams globally to monitor the health of a vast array of their hosts and services. Most teams rely on Emails as their primary Nagios alert notification channel…Nagios4 min read
Published in Zenduty·Jul 8, 2020Routing Azure alerts to on-call teams and incident management with ZendutyAzure Monitor notifies you about Azure service incidents and planned maintenance so you can take action to mitigate downtime. Azure Monitor allows you to configure customizable cloud alerts and use your personalized dashboard to analyze health issues and monitor the impact on your cloud resources. However, during critical service downtimes…Microsoft Teams4 min read
Published in Zenduty·May 27, 2020Using context to triage change-triggered incidentsOne of the first things incident managers do when they get an alert page from Zenduty is to check the “Context” tab of the incident. Incident context is extremely critical to get a first responder’s view of what happened and what could possibly have caused it. Context tells you what…Incident Response4 min read
Published in Zenduty·May 21, 2020Real-time alerts from Zabbix and escalation with ZendutyRecently, one of our customers, a 20-member NOC team of a large B2C company, had set up Zabbix to monitor a network of over 1000+ servers, routers, and switches. The NOC team wanted to set up alerting, on-call scheduling, and an escalation matrix whenever a critical network component encountered any…Zabbix4 min read
Published in Zenduty·May 18, 2020Accelerating your Zendesk customer support response times by 50% and meeting support SLAsZendesk is one of the most popular ticketing support and customer service platforms available in the market. …Zendesk4 min read
Published in Zenduty·May 7, 2020Monitoring service health and downtime events within your Google Cloud with ZendutyGoogle Cloud Platform (GCP) is a collection of Google’s computing resources, made available via services to the general public as a public cloud offering. The GCP resources consist of physical hardware infrastructure — computers, hard disk drives, solid-state drives, and networking — contained within Google’s globally distributed data centers, where…Google Cloud Platform5 min read
Published in Zenduty·Apr 23, 2020Sending Azure Monitor outage notifications to Microsoft TeamsMicrosoft Azure is a cloud computing service providing infrastructure as a service (IaaS), software as a service (SaaS) and platform as a service (PaaS) supporting multiple Microsoft Specific and third-party services and systems with 90+ compliance offerings and trusted by 95% of Fortune 500 companies to base their business on. …Azure6 min read
Published in Zenduty·Apr 23, 2020Azure service health alerts and escalation with ZendutyMicrosoft Azure is a cloud computing service providing infrastructure as a service (IaaS), software as a service (SaaS) and platform as a service (PaaS) supporting multiple Microsoft Specific and third-party services and systems with 90+ compliance offerings and trusted by 95% of Fortune 500 companies to base their business on. …Azure5 min read
